FAQs

We accept all major credit/debit cards and secure online payment options at checkout.

Yes. As soon as your order is placed, you’ll receive a confirmation email with all the details.

Orders can only be canceled before production or fulfillment begins. Custom hats may not be eligible for cancellation once production starts.

Standard orders typically ship within 2–4 business days. Custom orders may take longer depending on production time.

Yes, we ship worldwide. Shipping times and rates vary depending on your location.

Once your order ships, you’ll receive a tracking number via email.

Shipping delays can happen due to carriers or weather. If your order hasn’t arrived within the expected window, reach out and we’ll help track it down.

You submit your design or idea, we craft a mockup, and once approved, we bring it to life using premium leather patches and durable hats.

Vector files (AI, EPS, SVG) work best, but we can also review PNG or JPG files.

Minimums may apply depending on the style and patch type. Contact us for details.

Production time typically ranges from 7–14 business days after design approval.

Yes, for unused, unworn standard items within a specified return window.

Due to their personalized nature, custom hats are non-returnable unless there is a manufacturing defect.

Contact us within 48 hours with photos, and we’ll make it right.

Yes, for unused, unworn standard items within a specified return window.

Due to their personalized nature, custom hats are non-returnable unless there is a manufacturing defect.

Contact us within 48 hours with photos, and we’ll make it right.

We build hats for the long haul, durable materials, structured fits, and premium leather patches that age well over time.

Spot clean gently with a damp cloth. Avoid machine washing to preserve shape and structure.

Yes. Our snapbacks are designed with a universal adjustable fit.